Thorne Rewards Program Terms and Conditions
Welcome to the Thorne Rewards program (“Thorne Rewards”). Because the following terms and conditions of the Thorne Rewards program (“Terms and Conditions”) govern your participation in the Thorne Rewards program, please read them carefully. If you participate in the Thorne Rewards program, then you agree to abide by these Terms and Conditions. If you do not agree to these Terms and Conditions, then you cannot participate in the Thorne Rewards program. These Terms and Conditions are in addition to the Terms and Conditions of Use of Thorne.com, but only to the extent necessary to govern your participation in the Thorne Rewards program. Terms and conditions that are not defined in these Terms and Conditions will have the meaning as they are defined in the Terms and Conditions of Use of Thorne.com. If these Terms and Conditions are inconsistent with the Terms and Conditions of Use of Thorne.com, then these Terms and Conditions will govern your participation in the Thorne Rewards program.
1. About Thorne Rewards
Thorne Rewards is Thorne’s free program for eligible customers that allows members to earn Reward Points on Thorne purchases. There are no additional fees and no minimum purchases necessary to join Thorne Rewards. After you are enrolled in Thorne Rewards you will be considered a Thorne Rewards member. Members of Thorne Rewards can earn Reward Points and redeem Reward Points for special products featured in the Thorne Rewards Shop. Thorne Rewards members will also be in different Reward Tiers based on their annual purchases of Thorne products. Reward Tiers are associated with different member benefits for each Reward Tier. By joining the Thorne Rewards program, you agree to these Terms and Conditions. Thorne Rewards member status is subject to termination if these Terms and Conditions are not complied with.
To be eligible for membership in the Thorne Rewards program, you must be eighteen (18) years or older, reside in the United States, and either purchase Thorne products at retail cost or be a verified Thorne health-care practitioner customer. Distributors are not eligible to participate. Customers residing outside of the United States are not eligible to participate. The Thorne Rewards program is free to join for any eligible customer. There is no required minimum purchase amount to join Thorne Rewards. You must enroll in Thorne Rewards on Thorne.com. You are not able to enroll in Thorne Rewards by telephone or email. To join Thorne Rewards, you need a valid email address to create a Thorne.com account or an existing Thorne.com account. When creating a Thorne.com account for the first time, you will be prompted at the end of the account creation process with the option to join Thorne Rewards. Joining Thorne Rewards does not require any additional cost. If you already have an existing Thorne.com account, then you can join Thorne Rewards through your Account Profile. You will receive a confirmation email when you have successfully joined Thorne Rewards and you will then be a member of Thorne Rewards. There can only be one Thorne Rewards account associated with each distinct customer. A customer with a Thorne Friends & Family account will be considered a retail account in Thorne Rewards, earn Reward Points, and qualify for Reward Tier status as a retail customer.
3. Earning Reward Points
- You must be enrolled and logged in as a Thorne Rewards member to begin earning Reward Points.
- A Thorne Rewards member starts with zero Reward Points and will begin earning Reward Points after successful program enrollment. Any purchases of Thorne products that occur before enrollment will not earn Reward Points.
- You will earn one Reward Point for every one U.S. dollar spent on Thorne products, unless otherwise indicated for special promotions (for example, Double Reward Points Day).
- You will earn Reward Points on applicable purchase orders placed on Thorne.com.
- If you purchase a discounted product (for example, through promotions, Subscribe & Save, etc.), you will earn Reward Points on the discounted price charged for those purchases.
- A member can’t earn Reward Points on purchases made using Referral Program Credits.
- Reward Points have no cash value and can only be redeemed for rewards in the Thorne Rewards Shop. Reward Points are subject to being deducted on ineligible orders, returned orders, or canceled orders.
You can view your earned Reward Points in your Thorne Points Bank on Thorne.com. The Thorne Points Bank can be found on the top navigation bar, as well as on your membership page in your Account Profile when you are logged in. Here, you can view your current Reward Points balance and your past Reward Points activity.
Unredeemed Reward Points will expire if you have not engaged in Reward Points activity, either through earning Reward Points or making a Reward Points redemption, for 18 months. You will be notified by email when your Reward Points are about to expire. Expired Reward Points cannot be redeemed.
Reward Points earned from a purchase order that is ineligible, returned, or canceled will be deducted from your Thorne Points Bank. Thus, it is possible for a member to have a negative Reward Points balance.
Health-care practitioner customers who are enrolled in online dispensing do not earn Reward Points on sales made through online dispensing.
4. Redeeming Reward Points
All Thorne Rewards members have access to the Thorne Rewards Shop. The Thorne Rewards Shop features a select set of items including samples, Thorne merchandise, and other special items that can only be redeemed using Reward Points. Items in the Thorne Rewards Shop are subject to change and may not be the same items for retail accounts and professional accounts.
The Thorne Rewards Shop can be found through your Account Profile. Items in the Thorne Rewards Shop can also be redeemed at “Cart” through the banner displayed on “Your Cart”.
To redeem items from the Thorne Rewards Shop, you must have available the sufficient number of Reward Points at the time of redemption. Items in the Thorne Rewards Shop cannot be redeemed with any other forms of payment. Reward Points will be deducted at the time of redemption. Due to limited quantities, members can only redeem one unit of any particular item per transaction. Members cannot redeem more than ten (10) of any one unique item in the Thorne Rewards Shop in the same calendar year.
Items in the Thorne Rewards Shop can be redeemed at any time.
Items in the Thorne Rewards Shop cannot be returned, refunded, or exchanged. If an item redeemed is damaged when you receive it, then contact Thorne’s Customer Service Department at email@example.com.
Items in the Thorne Rewards Shop are non-transferrable and cannot be resold.
5. Reward Tiers
As a member of the Thorne Rewards program, you will be assigned to a Reward Tier based on the amount of your purchases of Thorne products during the 12-month period that begins at your enrollment date. Each Reward Tier is associated with different benefits. Purchases made prior to enrolling in the Thorne Rewards program will not be counted toward your Reward Tier status. After you make the set amount of purchases within a 12-month period, you will qualify for the designated Reward Tier. You will be notified by email of a change in your Reward Tier status. After you qualify for a Reward Tier, you will remain in that Reward Tier for 12 months, regardless of the amount of your purchases during those 12 months. However, your Reward Tier status beyond that point will be determined based on the amount of your purchases of Thorne products during the previous 12 months. Thus, it is possible to drop a Reward Tier if you have not spent the set amount in a 12-month period. If you make a product return or cancel a purchase that puts you below the current Reward Tier threshold, then your Reward Tier status will change accordingly. Thus, it is possible to drop a Reward Tier within a 12-month period.
For Thorne Rewards members who have a retail account, there are three Reward Tiers: Insider, Gold, and Black. The amount of 12-month purchases to achieve the respective Reward Tier status are as follows:
- Insider Reward Tier: $0 – $349.99
- Gold Reward Tier: $350.00 – $999.99
- Black Reward Tier: $1,000.00+
For Thorne Rewards members who have a professional account, there are four Reward Tiers: Insider, Gold, Black, and VIP. The amount of 12-month purchases to achieve the respective Reward Tier status are as follows:
- Insider Reward Tier: $0 – $3,999.99
- Gold Reward Tier: $4,000.00 – $19,999.99
- Black Reward Tier: $20,000.00 – $49,999.99
- VIP Reward Tier: $50,000.00+
6. Reward Tier Benefits
Each Reward Tier is associated with different benefits. Thorne Rewards program members will only have access to the benefits that are associated with their current Reward Tier status.
Read here about Reward Tier benefits for Retail Accounts.
Read here about Reward Tier benefits for Professional Accounts.
Benefits have no cash value. All Reward Tier benefits, including, but not limited to, discount codes, exclusive promotions, access to exclusive resources, are non-transferrable and cannot be resold.
In addition to the restrictions you have agreed to in the Terms and Conditions of Use of Thorne.com, you agree that the following activities are prohibited, and that engaging in any of these activities will be grounds for termination from the Thorne Rewards program and lead to the forfeiture of existing Reward Points and Reward Tier status.
- Fraud, attempted fraud, or abuse of the Thorne Rewards program or these Terms and Conditions.
- Reselling items in the Thorne Rewards Shop to others.
- Creating more than one Thorne Rewards program account.
- Exchanging the perceived value of Reward Points or Reward Tier benefits, whether for cash, products, or barter, is prohibited.
8. Additional Terms and Conditions
Thorne Research, Inc., reserves the right at any time to modify or discontinue the Thorne Rewards program or any part thereof, either temporarily or permanently. If the Thorne Rewards program is modified or discontinued, then members will be informed by email or by the posting of a notice on Thorne.com. Thorne Research, Inc., will not be liable to members in the event of any modification, suspension, or discontinuance of the Thorne Rewards program. In its sole discretion, Thorne Research, Inc., reserves the right to amend, modify, or waive these Terms and Conditions at any time and for any reason.
9. Additional Information on the Thorne Rewards program
If you have any questions regarding the Thorne Rewards program, then please contact Thorne’s Customer Service Department at firstname.lastname@example.org.