Other Questions
49 articles for Other Questions
Is Taia a human?
Taia is a generative AI-powered chatbot, which means Taia is not a human or a medical expert.
What is Taia and what can it do?
Taia is a generative AI-powered wellness advisor chatbot. The customer can chat with Taia by manually typing into the text input field or selecting the auto-suggested pre-set pill options.
In a chat conversation, Taia can provide:
In a chat conversation, Taia can provide:
- Personalized supplement recommendations based on your wellness goals
- Information about Thorne’s ingredient quality, testing, and sourcing
- Lifestyle and nutrition tips for supporting healthy sleep, stress, energy, digestion, immunity, and more
- Educational blog articles on health, nutrition, and lifestyle
- Answers to frequently asked questions about Thorne products and policies
How does Thorne use the data I share in my responses with Taia?
Data shared with Taia through your responses will be used to recommend specific Thorne products or lifestyle tips for your needs and for related business purposes such as improving the Taia experience.
Can Taia help me cancel or modify my order, or help with returns or refunds?
Taia is not able to make order modifications or assist with returns or refunds.
For assistance related to these topics, please reach out to Thorne’s Customer Support Representatives, who are available by phone call or chat from 9 AM to 7 PM ET Monday through Friday, or by email through this Contact Us page. You can also visit Thorne's FAQs page for helpful resources on a wide range of topics.
For assistance related to these topics, please reach out to Thorne’s Customer Support Representatives, who are available by phone call or chat from 9 AM to 7 PM ET Monday through Friday, or by email through this Contact Us page. You can also visit Thorne's FAQs page for helpful resources on a wide range of topics.
Where is my invoice?
For security purposes, we do not include your invoice in the shipping box. Instead, we email your invoice to the email address on your account. If you do not receive an email copy of your invoice, then check your junk/spam filter, and your security settings, because there could be a setting that is preventing your invoice from being received. In addition, please be sure that noreply@thorne.com is on your list of allowed contacts. Invoices are included only for professional accounts.
Does Thorne offer volume discounts?
If you are a professional customer or healthcare provider (HCP), we offer performance-based pricing tiers. Please contact your sales representative at (800) 228-1966 to learn more.
Rebrand: I noticed that you have new labels. Does this mean your product formulas changed?
While our looks may have changed, our commitment to science and quality products remains untouched. Every product is still manufactured with the highest quality and safety standards in the world and still contains the exact same formula as before. Learn more about the Thorne brand evolution.
The packing slip in the box has no totals; why is that?
For security purposes, our computer system is designed to only provide a packing slip that lists the products shipped to you. Your actual invoice will be emailed to the email address we have on file on your account.
How do I find a health-care practitioner who is already familiar with Thorne products?
Go to "Find a Health Professional" on our home page, enter your Zip Code and click "Search." Your search will return a list of licensed health-care practitioners who are in your area and waiting to help you.
I can't submit my order at checkout; what can I do?
Be sure you are entering your credit card information correctly, and, if you are using a new credit card, then be sure the card is activated. If you still experience problems checking out, then contact our Customer Service Department at 800-228-1966 during normal business hours and we will assist you.