How can we help?

I am not able to submit my order at checkout, what can I do?

First, be sure you are entering your credit card number correctly by completing all fields and entering your name as it appears on your card, using the proper billing address. If you are using a new credit card, be sure the card is activated. If you are still experiencing problems checking out, then please contact Thorne's Customer Service Department at 800-228-1966 during normal business hours for further assistance.
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