How can we help?

How do I update my account information?

After you have logged in to your customer account, go to "Account Settings" and from there you can update your account information as needed. If you have existing subscriptions, please go to the Su...

Account and Subscriptions
How do I update/change my subscriptions?

After you have logged in to your customer account, go to your Profile page and click the Subscriptions tab. From there you can manage your subscriptions as needed.

Account and Subscriptions
How do I cancel an auto-ship subscription?

Auto-ship subscriptions can be cancelled through your Profile section of the Thorne website. Click "Subscriptions" and "Edit" by the subscription you want to cancel. When the details of the subscri...

Account and Subscriptions
How do I update my payment information?

You can update your payment information in your account settings. Once you are logged in, simply click on your profile icon in the top right of your screen and choose "account settings" from the dr...

Account and Subscriptions