Tests

You will receive a return envelope and a return label with your health test.  Simply place your collection samples in the plastic box they arrived in, put the box in the return envelope, seal the envelope, apply the return label, and drop it in your mailbox or a U.S. Postal Service mailbox, or take it to the nearest U.S. post office.  Your postage is pre-paid.  (Note:   some test kits contain multiple tests, so be sure to complete all tests and return them together in the designated envelope.)

Please contact us if you received a health test and wish to return it.

We cannot ship to a post office box.  We need a physical (walk-up) address for delivery.
Your order will typically ship within two business days from when you order it.  Due to special restrictions, no orders can be shipped to addresses in New York, New Jersey, Maryland, or Rhode Island.

Please contact us, and we will ship a new health test to you.

Watch our video on how to collect a sample of saliva, urine, stool, and blood.
If you have misplaced your test instruction booklet contact us, we will email you a new instruction booklet.

For most of the Thorne tests, you do not need to stop using your supplements or medications. However, each test's collection timing is different, and some tests can instruct you to collect a sample fasted, or before taking a daily supplement or medication.  So, it is important to review the instruction booklet thoroughly before you begin collecting your samples.

If you are a health-care professional in the United States and if your office is NOT located in New York, New Jersey, Maryland, or Rhode Island, then, yes, you can sell Thorne’s health tests in your office.  To activate a test, your patient or client only needs to create an account on thorne.com and click on the “activate test” button in the top right of the webpage. 
We anticipate supporting in-office dispensing of our health tests soon in New York, New Jersey, Maryland, and Rhode Island.

Because of the highly personalized nature of our test analysis and recommendations, you should not use your Thorne account to order a test for someone else to take. As an option, you can encourage that person to create their own account and order a test. That way the person being tested can be sure our results and recommendations are optimized according to his or her personalized health profile.

Thorne provides a comprehensive, personalized plan – based on your at-home test biomarker results – to address potential health concerns by suggesting what to eat, how to exercise, and whether to add supplements.  Our personalization starts with your Health Profile, where we gain information about you, your environment, and your lifestyle so your report and recommendations can address your most significant health concerns and health goals.  Then we personalize your wellness recommendations with the help of Onegevity’s Health Intelligence platform, which is includes medically supervised proprietary algorithms and published research that correlate millions of data points.  These algorithms have been developed by Onegevity’s Science and Medical teams in combination with Thorne’s Medical Affairs Department and is comprised of MDs, PhDs, NDs, and RDs. Many of them are leaders in their fields, including gut health, sports medicine, pharmacology, bioinformatics, and metabolomics.

Our health testing is powering by a proprietary, multi-omic platform called Onegevity Health Intelligence, click here to learn how this makes our testing different.