How can we help?

What is your shipping policy for online test orders?

We cannot ship to a post office box. We need a physical (walk-up) address for delivery. Your order will typically ship within two business days from when you order it. Due to special restrictions, ...

Tests
How do I get reimbursed?

Thorne will provide an itemized receipt after your sample has been collected and tested and the results have been sent to you. Contact us after you receive your results and we will issue your receipt.

Tests
How long does it take to get my test results?

After we receive your completed online order, we will ship your test within 2 business days. You can expect to receive your test within 3-4 business days. After you have collected your samples, pac...

Tests
Is my data secure and private?

Thorne is 100 percent committed to storing your data in a private and secure way. Thorne has numerous safeguards in place to ensure that your data is secure against foreseeable risks, such as unaut...

Tests