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How is my Reward Tier determined in the Thorne Rewards program?
A Member’s Reward Tier is determined based on the Member’s purchases of Thorne products in the previous 12 months from the Member’s enrollment in the Thorne Rewards program. Purchases made prior to enrolling in Thorne Rewards do not count toward the Member’s Reward Tier. After a Member spends the designated amount in a 12-month period, the Member automatically qualifies to move to the next Reward Tier. The Member will be notified by email of a Reward Tier change. After a Member qualifies for a new Reward Tier, the Member will remain at that Reward Tier for the next 12 months, regardless of purchases made during that 12-month period. However, the Member’s Reward Tier after that date is determined based on the Member’s purchases during the previous 12 months. Thus, it is possible to drop down a Reward Tier if a member does not spend the threshold amount in 12 months. If a Member makes a return or cancels a purchase that puts the Member below the current Reward Tier threshold, then the Member’s Reward Tier status will change accordingly. Thus, it is possible to drop down a Reward Tier during a 12-month period.