Other Questions

Thorne takes multiple precautions to protect your personal information. First, when you sign-in to your account, you sign in using a secure server connection (https://). We use Transport Security Layer (TLS)/Secure Socket Layer (SSL), the industry standard in secure server protection. Second, your credit card information is stored by a secure, third party (PCI DSS Level-1 compliant) service provider that is owned by Visa. Third, thorne.com protects your account with a unique password that you create. When you create your password: (1) avoid using a password that contains a part of your name; (2) your password should contain eight or more characters; (3) your password should contain a mix of uppercase, lowercase, number, and symbol characters; and (4) your password should be changed every 90 days.

Thorne utilizes an independent third-party service owned by Visa that uses industry standard, state-of-the-art security features to store customer credit card information. Thorne does not store your credit card information on our servers.

Discontinue using the product and contact your health-care practitioner. If you think you need to, you should go to an emergency medical center.

“Health Concerns” is a great feature on the Thorne website that allows you to read up on the most common health concerns. “Health Concerns” cover a wide range of topics, so make a selection and gain access to concern-specific videos, blogs, and articles.

Our computer system authorizes your credit card for the entire amount of your order when you place it. Sometimes, however, a product you purchased is on backorder so we can’t ship it. Our computer system adjusts the initial purchase amount to reflect only the products we can ship to you, and performs a separate authorization for the back-ordered product. But if we can’t ship the back-ordered product to you within seven days, then your remaining authorized funds will be released back to your credit card.

We do our best to process your order as quickly as possible, so changing an order that has already been placed is not always possible. However, you can email us at support@thorne.com with your order number and the change you are requesting, and we will do our best to make the change. If the order is time sensitive, then call our Customer Service Department at 800-228-1966. If we are unable to adjust your order, then we will notify you.

No. Thorne does not offer private labeling.