Other Questions

Some coupon codes are time sensitive, so it could be that you are using a coupon code that has expired. It is also possible that the code you have is not a coupon code, but a code you type in the Order comments at checkout. You should review the promotional email you received that provided the guidelines for using that coupon code. If you still experience problems, then contact our Customer Service Department at 800-228-1966 during normal business hours and we will assist you.

If you’re a consumer, then we’re glad to be part of your health and wellness journey. To get started, visit our Get Started page where Thorne's product quizzes, health and fitness bundles, and at-home health tests can help you uncover what nutrients your body needs, and the nutrient form that's best for you. Please contact us if you’re not finding what you need.

If you’re a health-care practitioner, then we're glad you have made Thorne part of your dispensary. To get started, visit the tutorial videos in your Dispensary for a tour of our website and some of the many features we offer. Please contact us if you’re not finding what you need.

The pesticide glyphosate has been in the news a lot lately, and we understand people’s legitimate concerns about it. Thorne is constantly evaluating the available methods for testing botanical ingredients for the presence of pesticides, including glyphosate. Currently, the methods to test for the presence of glyphosate are relatively new and not always 100-percent accurate, and we have not yet found a test method we are absolutely confident in. Thorne wants to give you the most accurate information, which we do for those botanical ingredients we test for 70 other pesticides and pesticide families. We anticipate we will eventually adopt a satisfactory test for glyphosate, allowing us to include it in our already extensive testing program.

You can certainly generate links from your website, blog, Facebook page, etc., to specific pages of www.thorne.com. This tool is available in the Resources section of Professional Tools.

Thorne takes multiple precautions to protect your personal information. First, when you sign-in to your account, you sign in using a secure server connection (https://). We use Transport Security Layer (TLS)/Secure Socket Layer (SSL), the industry standard in secure server protection. Second, your credit card information is stored by a secure, third party (PCI DSS Level-1 compliant) service provider that is owned by Visa. Third, thorne.com protects your account with a unique password that you create. When you create your password: (1) avoid using a password that contains a part of your name; (2) your password should contain eight or more characters; (3) your password should contain a mix of uppercase, lowercase, number, and symbol characters; and (4) your password should be changed every 90 days.

Thorne utilizes an independent third-party service owned by Visa that uses industry standard, state-of-the-art security features to store customer credit card information. Thorne does not store your credit card information on our servers.

Discontinue using the product and contact your health-care practitioner. If you think you need to, you should go to an emergency medical center.

“Health Concerns” is a great feature on the Thorne website that allows you to read up on the most common health concerns. “Health Concerns” cover a wide range of topics, so make a selection and gain access to concern-specific videos, blogs, and articles.

Our computer system authorizes your credit card for the entire amount of your order when you place it. Sometimes, however, a product you purchased is on backorder so we can’t ship it. Our computer system adjusts the initial purchase amount to reflect only the products we can ship to you, and performs a separate authorization for the back-ordered product. But if we can’t ship the back-ordered product to you within seven days, then your remaining authorized funds will be released back to your credit card.

We do our best to process your order as quickly as possible, so changing an order that has already been placed is not always possible. However, you can email us at support@thorne.com with your order number and the change you are requesting, and we will do our best to make the change. If the order is time sensitive, then call our Customer Service Department at 800-228-1966. If we are unable to adjust your order, then we will notify you.