Other Questions

Some coupon codes are time sensitive, so it could be that you are using a coupon code that has expired. It is also possible that the code you have is not a coupon code, but a code you type in the Order comments at checkout. You should review the promotional email you received that provided the guidelines for using that coupon code. If you still experience problems, then contact our Customer Service Department at 800-228-1966 during normal business hours and we will assist you.