Account and Subscriptions

At this time you are not able to add items to existing subscriptions through the Subscription tab. To add an item you will need to place a new order for the item you would like and place it on subscription.  If you would like to place the item on the same shipping schedule, you can sign into your account, click Subscriptions then click Edit All to place all subscriptions on the same ship date.

Our website performs best when using Chrome; however, Safari, Edge and Firefox will also work.  It’s important when managing your subscriptions that you are on a laptop or desktop, so all features are visible on the screen.  Smaller devices may not display all features, so it is best to avoid using cell phones, iPads and the like when viewing/modifying your subscriptions.

If your credit card is not submitting, confirm you are entering the proper name, billing address and security code.  Confirm the card is activated and there are no limits set by your bank on daily spending. Try entering another credit card (if possible) or use PayPal.  If you are still experiencing difficulties, please contact Customer Service during business hours so they may collect additional information for further review.

After you log-in to your customer account, go to "Profile" and from there you can update your account information as needed. If you have existing subscriptions, then go to the “Subscriptions” tab and click Modify>Edit by each subscribed product you wish to change or updated.

Auto-ship subscriptions can be cancelled through your Profile section of the website.  Upon login, click "Subscriptions" then by each subscribed product you wish to cancel,  click Modify>Edit, then Unsubscribe. You will receive an email and a message in your Notification feed of the cancellation.

Because Thorne has thousands of health-care practitioner-customers, we do not obtain a Certificate of Additional Insured for individual health-care practitioner-customers. Please be assured, however, that under our broad-form, thirty-party vendor product liability insurance policy, you are, indeed, covered under Thorne's product liability insurance policy for every Thorne product you purchase.  However, if you absolutely must have a Certificate of Additional Insured, then we can obtain one for you.

Thorne accepts payments by Visa, MasterCard, and American Express. Paypal is also available for online orders only.

Your Thorne customer account number is assigned to your account at the time you set up your customer account. Contact Thorne’s Customer Service Department at 800-228-1966 if you need to retrieve your customer account number.

Yes. Thorne has dedicated Field Representatives who cover the United States. To find out which Field Representative covers your area, please contact Thorne’s Customer Service Department at 800-228-1966.