How can we help?

What happens if I return a product order? How will that affect my Reward Tier status?

The dollar amount associated with a returned order does not count toward a Member’s total yearly purchases, nor will a canceled order count toward eligibility for a Reward Tier. If a Member returns an order that made the Member eligible to move up a Reward Tier, then the Member’s status will drop down to the previous Reward Tier. Thus, it is possible to drop down a Reward Tier during a 12-month period.
Was this article helpful?
Thank you!

Answers others found helpful

Can't find the answer you need? Ask our customer care advisors via social, email or phone.