Other Questions

I see two pending charges on my credit card but I only placed one order. What is the extra charge?

Our computer system authorizes your credit card for the entire amount of your order when you place it. Sometimes, however, a product you purchased is on backorder so we can’t ship it. Our computer system adjusts the initial purchase amount to reflect only the products we can ship to you, and performs a separate authorization for the back-ordered product. But if we can’t ship the back-ordered product to you within seven days, then your remaining authorized funds will be released back to your credit card.