Terms and Conditions of Use
Please read carefully the following Terms and Conditions of Use before using this website.
Your use of this website is expressly conditioned on your acceptance of the following Terms and Conditions of Use. If you do not agree with all of the Terms and Conditions of Use, you must not use this website.
Thorne Research reserves the right to modify these Terms and Conditions of Use at any time. Continued use of this website by you constitutes your acceptance of any revisions to these Terms and Conditions of Use. Please check this page regularly.
Terms of Sale
- Thorne Research reserves the right to revise the pricing of its dietary supplement products at any time and without advance notice.
- Products will be shipped according to the standard methods of shipping that Thorne Research has in place at the time.
- When a product is received in a damaged condition it should be reported promptly to the Customer Service Department.
- When a discrepancy exists between the quantity or items ordered and the quantity or items received, then Thorne Research must be notified within 7 business days of receipt of the shipment.
- When a customer places an order online and then subsequently refuses to accept delivery of the order for reasons that are attributable to customer error, the customer can be assessed a restocking fee and full shipping charges.
- All returns must be pre-approved by Thorne Research and received within 14 business days of authorization of the return. Please call the Customer Service Department and speak with the Returns Agent for more information.
- A Return Authorization is required for all returns. The Return Authorization form must be visible on the outside of the shipping box or on the mailing label. Thorne Research may refuse to accept a returned product without a visible Return Authorization form.
- Thorne Research must receive a returned product before a product credit will be issued.
- There is a processing fee on returned products. The customer is responsible for shipping costs on returned products unless shipping costs are waived when the Return Authorization is approved.
- These Terms of Sale can be revised at any time should it be determined that it is in the best interests of Thorne Research to do so.
Reselling Thorne Research Products on the Internet
Thorne Research Minimum Advertised Price (MAP) Policy
The Minimum Advertised Price is that price which is designated for each product in Thorne Research's current Retail Price List. The Minimum Advertised Price for each product is unilaterally set by Thorne Research and is not subject to negotiation.
The MAP policy applies to all customers who resell Thorne Research products online including those that own, operate or manage online storefronts, websites, clinics or pharmacies.
This MAP Policy prohibits any volume discount or other promotion that would cause the unit price to be advertised at less than the Thorne Research designated Retail Price. The MAP policy applies to the advertised price of Thorne Research products in any and all media, including, but not limited to: flyers, posters, coupons, emails, inserts, newspapers, magazines, catalogs, mail order catalogs, Internet, and television.
Thorne Research reserves the right not to sell its dietary supplement products to any customer who is affiliated with a website that violates its MAP policy. A violation of Thorne Research's MAP policy is grounds for suspension of a customer's account.
If a practitioner fails to comply with the MAP policy, a representative of Thorne Research shall notify them via phone and/or email of the violation and may place the practitioner's account on hold until the online pricing has come into compliance. If a practitioner repeats a violation of the above conditions, Thorne Research reserves the right to immediately revoke the practitioner's wholesale purchasing privileges and, without notice, take any additional action it deems necessary against the practitioner that violates the policy.
The MAP policy does not apply to advertising direct from the practitioner's office to their private patient base.
Affiliate Marketing Programs
Thorne Research products cannot be offered as part of an Affiliate Marketing Program. Thorne Research uses the definition of an Internet-based Affiliate Marketing program that can be found on http://en.wikipedia.org/wiki/Affiliate_Program.
Use of Thorne Research Trademarks on the Internet
Images and likenesses of Thorne Research's trademarks and trade dress (including pictures of bottles bearing Thorne Research labeling) and copyrighted product descriptions can be downloaded from this website by professional customers who have opened a Thorne Research customer account.
A customer does not have the right to affix any Thorne Research trademark to any product or other material that is not a Thorne Research dietary supplement product.
A customer agrees to use the symbols &trade and ®, as appropriate, when displaying Thorne Research's trademarked names or products, as an indication of Thorne Research's ownership of its trademarks. The use of a Thorne Research trademark does not give a customer any ownership right, title, or interest, express or implied, in the trademark.
A customer's use of Thorne Research's trademarks must be accompanied by a statement substantially as follows: "Thorne Research trademarks are used with permission."
A customer must include on all website pages that reflect Thorne Research products a statement substantially as follows: "This website is not owned or operated by Thorne Research. Thorne Research does not guarantee that the products resold on this website have been stored in appropriate conditions to maintain shelf-life."
A customer must not use Thorne Research's trademarks except in the form, context, and location that is acceptable to Thorne Research. Thorne Research will periodically review a customer's website and reserves the right to demand that a customer make changes to its website regarding the use of intellectual property owned or controlled by Thorne Research, even if Thorne Research has previously approved or accepted the customer's website or the material displayed thereon.
A customer must not use any Thorne Research product name or trademark as part of a URL (Universal Resource Locator), secondary level domain name, metatag, key word, or file name.
In an effort to protect its customers and Thorne Research from potential legal liability due to the regulatory requirements of the U.S. Food and Drug Administration and the U.S. Federal Trade Commisssion regarding disease claims that could be associated with its dietary supplements, Thorne Research products may not be displayed or mentioned within two clicks of any disease claim.
Thorne Research will periodically review a customer's website and reserves the right to demand a customer make changes to its website regarding any disease claim regarding a Thorne Research product, even if Thorne Research has previously approved or accepted the customer's website or the material displayed thereon.
Thorne Research reserves the right to demand a customer make changes to its website to the extent a customer is making statements about Thorne Research products in any manner that violates regulations implemented by the U.S. Food and Drug Administration, the U.S. Federal Trade Commission, or the regulations implemented by any other federal or state agency.
Thorne Research Logo
The Thorne Research logo can be used only in the special form supplied by Thorne Research for use on the Internet; neither the file name nor the name of the image may be changed or modified from the original form supplied by Thorne Research. The Thorne Research logo may be accompanied by a statement indicating "I (We) proudly offer [insert Thorne Research logo] products." No other statements may be affiliated with use of the Thorne Research logo.
Violations of Policy
A customer who violates Thorne Research's Internet policy will receive a 10-day advance written notice from Thorne Research that they are in violation of the Policy and will not be able to purchase Thorne Research products after the end of the 10-day notice period. After the 10-day notice period, the customer will no longer be able to purchase Thorne Research products and will no longer be authorized to resell Thorne Research products on its website.
A customer who corrects the website to bring it into compliance with this policy should promptly notify Thorne Research. Thorne Research will review the website and if Thorne Research determines the website has been brought into compliance with this policy, the customer's account will be reactivated. Thorne Research has adopted a zero-tolerance approach to this policy. Customers acknowledge that upon any subsequent breach of any provision of this policy, Thorne Research may terminate the customer's account without notice.
Thorne Research may, in its sole discretion, revise its Internet policy at any time.
Any failure or delay by Thorne Research in enforcing any provision of its Internet policy will not be considered a waiver of such provision and will not prevent Thorne Research from enforcing the provision at a later date.
Copyright / Trademark
Except where otherwise indicated, all materials presented on this website are the copyrighted property of Thorne Research, Inc.
The Thorne Research logo and the names of various products offered by Thorne Research are trademarks of Thorne Research, Inc.
Permission is hereby granted to use, copy, and distribute the materials presented on this website without alteration for non-commercial purposes only; provided, however, that all copyright, trademark, and other proprietary notices appear in all copies in the same manner as the original. All other uses are prohibited.
Except as expressly provided herein, you must not use any portion of this website, or any other intellectual property of Thorne Research, on any other website, in the source code of any other website, or in any other printed or electronic materials.
Except as expressly provided herein, you must not modify, publish, reproduce, republish, create derivative works, copy, upload, post, transmit, distribute, or otherwise use any of this website's content, or frame this website within any other website, without the prior written permission from Thorne Research.
Systematic retrieval of data or other content from this website to create or compile, directly or indirectly, a collection, compilation, database, or directory, without prior written permission from Thorne Research, is prohibited. Linking from another website to any page in this website is prohibited without prior written permission from Thorne Research.
The information and descriptions presented on this website are intended as general information, and are not necessarily complete descriptions of every product, indication for use, or contraindication for use.
This website may contain links to other Internet websites ("third-party websites") that are not maintained by Thorne Research. These links are provided solely for your convenience. Thorne Research makes no warranties or representations about the content of any products or services offered by, or the intellectual property compliance of, such third-party websites. Thorne Research recommends you take the time to read the privacy policies and user agreements of any third-party website.
Personal Security Code Registrations
Some portions of the Thorne Research website are restricted and require a user identification code ("User ID") and a personal security code ("Password") for access. Unauthorized use of or access of such restricted portions of this website is prohibited.
In accessing portions of the Thorne Research website requiring a User ID and Password, you agree that: Thorne Research is entitled to act on instructions received under your User ID and Password, and Thorne Research is not liable for any unauthorized access to your personal information that is not the direct result of gross negligence or intentional misconduct on the part of Thorne Research.
You must keep your Password confidential and you must notify Thorne Research immediately if you believe anyone else has obtained your Password or if any unauthorized access to the restricted portions of the Thorne Research website has occurred or may occur. Thorne Research may block access to the restricted portions of its website without prior notice if we believe your Password is being used by someone other than you or if any unauthorized access to your personal information has occurred or may occur.
Disclaimer of Warranties
The content and materials on this website are provided "as is" and without representations or warranties of any kind, either express or implied. Thorne Research expressly disclaims all warranties, express or implied, with respect to this website including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Thorne Research does not warrant or represent that the functions or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this website, its servers, or any e-mail sent from Thorne Research are free of viruses or other harmful components. Because some states do not allow a disclaimer of warranties, the foregoing disclaimer may not apply to you.
Limitation of Liability
Thorne Research shall not be liable for any injury, loss, claim, or damage, nor any indirect, special, incidental, or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, which arises out of the use of, or inability to use, this website or the content found on this website, or, unless resulting from the gross negligence or intentional actions of Thorne Research, the unauthorized access to or alteration of your transmissions or data, even if Thorne Research has been advised of the possibility of such damages. Because some states do not allow a limitation of liability for certain damages, the foregoing limitations may not apply to you.
Jurisdiction / Enforceability
Use of this website is governed by and construed in accordance with the laws of the State of Idaho without giving effect to any principles of conflicts of laws. Any dispute concerning this website is subject to the venue of a court of competent jurisdiction in Bonner County, Idaho.
Should any provision of these Terms and Conditions of Use be held invalid, unlawful, or unenforceable, then the invalid, unlawful, or unenforceable provision will be severed from the remaining provisions, and such invalid, unlawful, or unenforceable provision will not affect the validity or enforceability of the remaining provisions.
Last updated: 12 March 2012